Return Policy

3. REFUND POLICY

This refund policy applies to the Launch 24 service and supersedes any earlier refund/return policy published on this site that concerned physical goods (e.g. returning unused items with tags attached) — such a policy does not apply to the digital services we provide.

3.1 Before the 24-hour clock starts

If you have not yet confirmed the five-point summary and the 24-hour clock (section 2.3) has not started, you are entitled to a full refund of any amount paid, without needing to give a reason, so that you have all the information before you make a final commitment.

3.2 After delivery

Once the service has been delivered (the site and other items under section 2.2 handed over), no refund is given. Instead, you have the one included revision round described in section 2.5.

3.3 If we miss the deadline

If Strongweb fails to deliver within the communicated 24-hour clock of effective work (section 2.3), we do not owe you a refund of the service fee itself, but we give you the first month of the care plan free, regardless of whether you had ordered it. This does not affect your statutory rights — including the right to file a complaint for non-conformity (section 5.0) if the delivered service, once it arrives, does not match what was agreed.

3.4 If the project is archived due to your inactivity

As set out in section 2.7, after archiving you have the right to reactivate at no charge within 12 months of the pause date. After that period, instead of a refund under this section, the choice described in section 2.7 applies: a reduced refund, or reactivation for an update fee.

3.5 How to request a refund

Send your refund request to hello@strongweb.net, referencing your order/payment number. We respond within 2 (two) business days of receipt, matching the landing page's stated inquiry response time. Approved refunds are issued without delay, and no later than 14 days from receipt of your withdrawal statement, via the original payment method.

3.6 Relationship to the right of withdrawal

This refund policy supplements, but does not replace, your statutory right of withdrawal described in Part 4. If you have paid but have not yet given the explicit consent and confirmation described in section 4.3, whichever of these two rules is more favorable to you applies.

4. RIGHT OF WITHDRAWAL (14 DAYS) AND EXCEPTION

4.1 General right of withdrawal

If you are a consumer (a natural person contracting for the Launch 24 service outside their trade, business, craft, or profession) and the contract was concluded at a distance (via the website, without both parties being physically present), you have the right to withdraw from the contract within 14 (fourteen) days, without giving any reason and without additional cost, except as described in section 4.3 of this part where applicable.

The 14-day period starts on the day the contract is concluded (the day payment is confirmed).

To exercise your right of withdrawal, it is enough to send us an unambiguous statement of withdrawal (e.g. an email to hello@strongweb.net) before the period expires.

4.2 Why Launch 24 treats this right specifically

Launch 24 is a service that, at your choice, can be fully performed (delivered) before the 14-day period expires — the whole point of the service is speed (the 24-hour clock of effective work, section 2.3). The law provides a specific exception for exactly this situation.

4.3 Exception — loss of the right of withdrawal upon full performance

Your right of withdrawal ends at the moment Strongweb fully performs the contract (delivers all items under section 2.2), if and only if both of the following conditions are met:

1. you have expressly consented, before performance begins, to performance starting before the 14-day withdrawal period expires; and
2. you have confirmed your awareness that, by giving this consent, you will lose your right of withdrawal from the contract once Strongweb fully performs it.

This consent and confirmation are given in writing, before work begins (before the 24-hour clock under section 2.3 starts), through a checkbox whose exact wording is set out in the separate CONSENT_CHECKBOX.md document and embedded in the five-point summary confirmation form.

If you do not give this consent: you retain the full right of withdrawal within 14 days, which means Strongweb cannot begin performing the service (i.e. the 24-hour clock does not start) until that period during which you could freely withdraw has elapsed, or until you separately and expressly agree to an earlier start under this section.

If you withdraw before the service has been fully performed, but after performance has already begun with your consent: you owe us a proportionate part of the price for the items under section 2.2 already delivered to you at the moment of withdrawal, per the following table of price shares; the calculation is by delivered items, not by hours worked:

Delivered items remain yours (e.g. the domain registered in your name, delivered copy) — we do not ask for their return. We refund the difference between the amount paid and the sum of the shares for delivered items within 14 days of receiving your withdrawal statement, via the original payment method.

4.4 Relationship to the refund policy in Part 3

For as long as the right of withdrawal under this Part 4 still applies (has not yet been lost under section 4.3), it cannot be contractually restricted by the refund policy in Part 3 — where the two rules conflict, the one more favorable to the consumer applies. In practice the two align: before performance begins (before the 24-hour clock starts) you have a full refund/withdrawal right without needing a reason, under both Part 3 and Part 4.

4.5 Withdrawal form

In accordance with the Serbian regulation on the form and content of the withdrawal form for distance contracts and off-premises contracts ("Official Gazette of the Republic of Serbia" no. 21/2022), below is the prescribed withdrawal form, adapted for a digital service (goods-specific fields removed). Complete and send it only if you wish to withdraw from the contract — any other unambiguous written statement of withdrawal is equally valid (section 4.1).

WITHDRAWAL FORM

(complete and send to hello@strongweb.net only if you wish to withdraw from the contract)

Completed by the trader:

Completed by the consumer:

I hereby give notice that I withdraw from my contract for the provision of the following service: Launch 24