Return Policy

3. REFUND POLICY

Last updated: 2026-10-25

In this document, Launch 24 includes the Launch 24 Plus package unless the scope or price of an individual package is expressly specified.

This refund policy applies to the Launch 24 service and supersedes any earlier refund/return policy published on this site that concerned physical goods (e.g. returning unused items with tags attached) — such a policy does not apply to the digital services we provide.

3.1 Before the 24-hour clock starts

If you have not yet confirmed the five-point summary and the 24-hour clock (section 2.3) has not started, you are entitled to a full refund of any amount paid, without needing to give a reason, so that you have all the information before you make a final commitment.

3.2 After delivery

Once the service has been delivered (the site and other items under section 2.2 handed over), no refund is given. Instead, you have the one included revision round described in section 2.5.

3.3 If we miss the deadline

If Strongweb fails to deliver within the communicated 24-hour clock of effective work (section 2.3), we do not owe you a refund of the service fee itself, but we give you the first month of the care plan free, regardless of whether you had ordered it. This does not affect your statutory rights — including the right to file a complaint for non-conformity (section 5.0) if the delivered service, once it arrives, does not match what was agreed.

3.4 If the project is archived due to your inactivity

As set out in section 2.7, after archiving you have the right to reactivate at no charge within 12 months of the pause date. After that period, instead of a refund under this section, the choice described in section 2.7 applies: a reduced refund, or reactivation for an update fee.

3.5 How to request a refund

Send your refund request to hello@strongweb.net, referencing your order/payment number. We respond within 2 (two) business days of receipt, matching the landing page's stated inquiry response time. Approved refunds are issued without delay, and no later than 14 days from receipt of your cancellation or refund request, via the original payment method.

3.6 Relationship to Part 4

This refund policy works together with the cancellation and refund policy in Part 4. If you cancel before work has begun with your consent (Part 4, section 4.1), the full-refund rule in section 3.1 applies. Once work has begun with your consent, section 4.3 describes what happens if you still wish to cancel before delivery. Where these rules overlap, whichever is more favorable to you applies.

4. CANCELLATION AND REFUND POLICY (BEFORE/AFTER DELIVERY)

This Part sets out Strongweb LLC's commercial cancellation and refund policy for the Launch 24 service, on the US/international legal basis described in section 1.6. It is a commercial policy, not a restatement of any specific country's statutory withdrawal regime. If mandatory consumer-protection law in your own country of residence grants you cancellation or withdrawal rights that cannot be excluded by agreement, those rights are preserved under section 1.6 and prevail over this Part to the extent they are more favorable to you and legally required to apply.

4.1 Full refund before work begins

You may cancel your order at any time before the 24-hour clock of effective work (section 2.3) has started, and receive a full refund of any amount paid, without needing to give a reason.

To cancel, send a clear written statement to hello@strongweb.net (for example: "I want to cancel my Launch 24 order"). No specific form is required.

4.2 Consent to begin work, and effect on refund eligibility

Before work begins (before the 24-hour clock under section 2.3 starts), you are asked to give express written consent, via a checkbox, to Strongweb beginning work immediately, and to confirm that you understand you may request a full refund before work begins, but that the right to a refund ends once the service has been fully delivered. The exact wording of this consent is set out in the separate consent record (consent version L24-CONSENT-EN-v1.1) and embedded in the five-point summary confirmation form.

Once the service has been fully delivered (all items under section 2.2 handed over), the right to a refund under this Part no longer applies. Instead, you have the one included revision round described in section 2.5, and the complaints process in Part 5 for any non-conforming delivery.

4.3 If you cancel after work has begun but before full delivery

As a matter of our own commercial policy (not a statutory withdrawal right), if you cancel after work has begun with your consent but before the service has been fully delivered, we retain a proportionate part of the price for the items under section 2.2 already delivered to you at the moment of cancellation, per the following table of price shares; the calculation is by delivered items, not by hours worked:

Launch 24 Plus uses the same refund rules and the same percentages in this table, applied to the price paid for Plus. For Plus, item 2 covers the 4-5-page website build and one agreed tool from the list, and item 3 covers copy for all agreed pages.

Delivered items remain yours (e.g. the domain registered in your name, delivered copy) — we do not ask for their return. We refund the difference between the amount paid and the sum of the shares for delivered items without delay, and no later than 14 days from receiving your cancellation statement, via the original payment method.

4.4 How to cancel

To cancel your order, send any clear written statement to hello@strongweb.net, referencing your order/payment details. No prescribed form or specific wording is required — any unambiguous statement of cancellation is valid.